CSS is comprised of the Mobile Treatment Team, Support Services, Day Treatment Services (Phoenix One Program) and Intensive Case Management Services (Freedom Apartments.) CSS provides comprehensive, community-based mental health treatment, rehabilitation and support services within a continuous treatment team model to adults with chronic and persistent mental illness and who are at risk for homelessness, involvement with the criminal justice system, ongoing substance abuse or unemployment.

• The Mobile Treatment Team model merges clinical and rehabilitation staff expertise (e.g., psychiatric nursing, substance abuse, employment) into one service delivery team under the leadership of a qualified Program Coordinator. This approach fosters minimal referrals of clients to other clinical programs for treatment, rehabilitation and support services. The team’s clinical priorities include: outreach to clients and provision of services, which include individual client needs, desires, and choices. This approach emphasizes community and home-based services with 75% of clinical contacts occurring outside of the MTT office.

MTT Services include case management, crisis assessment and intervention, symptom assessment, management and supportive counseling, medication management, direct assistance in support of basic necessities of daily living, development and support of social activities and relationship-building, substance abuse , criminal justice and vocational services.

• RIACT II began operations on November 1, 2006 making it our newest program for adult clients who experience serious mental illness. The RIACT II model essentially provides the same comprehensive approach to service delivery as the MTT. The primary difference is that it provides its services to individuals who do not need the same frequency or intensity of services. While a full range of case management services are available, this team has a particular focus on vocational rehabilitation. The focus is on the empowerment of the client in a supportive environment as they build on skills needed to become more independent and move towards goals of more meaningful and productive lives.

The RIACT II Team (L to R): Dr. Farrel Klein, Medical Director; Peter Bradley, BA, LCDP; William Kelleher, BA, BS, CCSP; Elizabeth Gilchrest, BA, CCSP; Kathryn Dwyer, BS, RN; Erica Michalek, CS, CIT; Erica Johnson, MA; Aubrey Matthews, BA; Kim Boudreau, BS and Michael Gunning, MSW, LCSW.

• The Support Services Case Management Service program (SS CM) provides comprehensive, community-based mental health treatment and support services to adults with chronic and persistent mental illness and/or emotional disorders who need assistance in reaching optimal levels of functioning in daily living. It is comprised of four units: General Case Management, Intensive Case Management, Intensive Plus Case Management, and Older Adult Case Management and Consultation.

Each unit provides case management services to individuals seeking to promote stability in their life circumstances. Some services included in case management are assistance necessary for the person to attain the goals of his or her individualized plan for recovery, ongoing assessments and review of supports and services to ensure the continuing availability of required services, counseling, support, and treatment services identified in the person’s individualized treatment plan, assistance with securing and maintaining employment in an appropriate setting and many more.

• Day Treatment Services/ Phoenix One Program assists adults with severe and persistent mental or characterological disorders to increase their independent living skills in the community through the provision of support services in a learning environment, which is conducive to mutual support, group cohesion, and personal/social enrichments. This environment is created through voluntary association and the cooperative building of a supportive social network by program participation with assistance from staff.

• The Partial Day Services/Psychiatric Rehabilitation unit provides the following therapeutic services as needed: Job seeking skills training; Job development and job matching services; Job coaching; Follow-along supports; Benefits counseling; Referral to the Office of Rehabilitation Services; Career counseling and training; Planning for, and applying to GED and post-secondary educational programs and opportunities and many more.

Additionally, program development takes place with significant input from clients. Emphasis is placed on competency training, workshops, extended family, building on self-esteem and a sense of belonging through client participation and empowerment.

• Intensive Case Management Services-Freedom Apartments
  Freedom Apartments provides treatment at a 10-unit, 12 residents permanent housing setting for adults with chronic and persistent mental illness on-site activities of daily Intensive Case Management Services living skill building with intensive case management. These services assist clients to reaching higher levels of functioning in daily living and endorse recovery principles.

Staff provides 13 hours of services per day and these include case management services and individualized
treatment planning, psychiatric services, nursing consultation and medication monitoring, symptom assessment, management and supportive counseling, activities of daily living, skill building, nutritional management, assistance with food shopping, meal planning and preparation, financial management and many others.